Returns and Warranty Policy
At Botnia Solutions, we take pride in the quality and durability of our products. To ensure your satisfaction, we offer the following policies for returns and warranties:
Lifetime Warranty
We stand behind the quality of our products, which is why we offer a lifetime warranty. If your product has a defect in materials or workmanship, we will repair or replace it at no additional cost to you. This warranty does not cover damages caused by misuse, modifications, or normal wear and tear.
Returns
We accept returns under the following conditions:
- The product must be unused and in its original condition, with no damages.
- Returns must be initiated within 14 days of purchase.
- The original receipt or proof of purchase must be provided.
Please note:
- We do not refund shipping costs for returned items.
- Products that show signs of use or damage are not eligible for return.
How to Initiate a Return or Warranty Claim
To initiate a return or warranty claim, please contact us at info@botniasolutions.com with the following details:
- Your order number
- A description of the issue or reason for the return
- Photos of the product (if applicable)
We will review your request and provide further instructions on how to proceed.
At Botnia Solutions, our goal is to ensure your satisfaction and provide products you can rely on for a lifetime. Thank you for choosing us!